Refund Policy

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1. Overview

At Xibnarexphorkhit, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for returns and refunds of VitalFlow Plus products purchased through our website xibnarexphorkhit.ddd.

2. Company Information

• Company Name: Xibnarexphorkhit
• Address: 174 Mawhera Quay, Greymouth 7805, New Zealand
• Email: writetous@xibnarexphorkhit.world

3. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

• The return request must be made within 30 days of receiving your order
• The product must be unopened and in its original, sealed packaging
• The product must be in resalable condition
• You must provide proof of purchase (order confirmation email or receipt)

4. Non-Refundable Items

The following items are not eligible for refunds:

• Opened or partially used products
• Products with damaged or tampered packaging
• Products returned after the 30-day return window
• Products purchased from unauthorized retailers
• Shipping and handling charges (unless the return is due to our error)

5. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at writetous@xibnarexphorkhit.world with your order number and reason for return
• Step 2: Wait for our team to review your request and provide return authorization
• Step 3: Once approved, you will receive instructions on how to return the product
• Step 4: Package the product securely in its original packaging
• Step 5: Ship the product to the address provided in the return instructions

6. Return Shipping

The customer is responsible for return shipping costs unless:

• The product was damaged during shipping
• The wrong product was sent
• The product is defective

We recommend using a trackable shipping method for your return. We are not responsible for items lost or damaged during return shipping.

7. Refund Process

Once we receive and inspect your returned item:

• We will notify you via email of the receipt of your return
• We will inspect the product to ensure it meets our return conditions
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method

8. Refund Timeline

Please note the following timelines:

• Processing Time: 5-7 business days after receiving the returned item
• Bank Processing: Additional 5-10 business days depending on your financial institution
• Credit Card Refunds: May take 1-2 billing cycles to appear on your statement

9. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of receiving the product
• Provide photographs of the damage or defect
• We will arrange for a replacement or full refund, including shipping costs

10. Order Cancellation

You may cancel your order:

• Before the order has been shipped: Full refund will be issued
• After the order has been shipped: Standard return policy applies

To cancel an order, please contact us immediately at writetous@xibnarexphorkhit.world with your order number.

11. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

12. International Returns

For international orders:

• The customer is responsible for all return shipping costs
• Any customs fees, duties, or taxes are the responsibility of the customer
• We recommend using an international tracked shipping service
• Refunds will be issued in the original currency of purchase

13. Consumer Rights (New Zealand and Other Jurisdictions)

This Refund Policy does not affect your statutory rights. In New Zealand, the Consumer Guarantees Act 1993 (CGA) gives you guarantees that goods will be of acceptable quality, fit for any particular purpose made known to us, and match their description. If goods fail to meet these guarantees, you may be entitled to a remedy (repair, replacement, or refund) depending on whether the failure is major or minor. Our 30-day return window and conditions above are a voluntary goodwill policy; your CGA rights may apply beyond that period where goods are faulty or not as described. We do not contract out of the CGA when selling to consumers. If we cannot resolve a dispute, you may refer it to the Disputes Tribunal (disputestribunal.govt.nz) where it falls within its jurisdiction, or seek information from the government's consumer protection resources. If you are in the European Union, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Rights Directive.

14. Partial Refunds

Partial refunds may be granted in the following cases:

• Products returned with minor damage not caused during shipping
• Products returned outside the 30-day window at our discretion

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The version in effect at the time of your purchase will apply to that transaction.

16. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

• Email: writetous@xibnarexphorkhit.world
• Address: 174 Mawhera Quay, Greymouth 7805, New Zealand

Our customer service team is available to help you Monday through Friday, and we aim to respond to all inquiries within 24-48 hours.