Privacy Policy
Last Updated:
1. Introduction
Xibnarexphorkhit ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website xibnarexphorkhit.world and purchase our products, including VitalFlow Plus.
This policy complies with the New Zealand Privacy Act 2020 (including the Information Privacy Principles), the General Data Protection Regulation (GDPR) where applicable, and other applicable data protection laws. We collect only the personal information that is necessary for our stated purposes and we collect it in a lawful and fair way.
2. Data Controller Information
The data controller responsible for your personal data is:
- Company Name: Xibnarexphorkhit
- Address: 174 Mawhera Quay, Greymouth 7805, New Zealand
- Email: writetous@xibnarexphorkhit.world
3. Personal Data We Collect
We may collect the following categories of personal data:
- Identity Data: Full name
- Contact Data: Email address, phone number (optional), delivery address
- Transaction Data: Details about purchases and orders
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
- Usage Data: Information about how you use our website and products
- Communications Data: Messages and inquiries you send to us
4. How We Collect Your Data
We collect personal data through:
- Direct interactions: When you fill out forms, place orders, or contact us
- Automated technologies: As you navigate our website, we may automatically collect Technical Data through cookies and similar technologies
5. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill your orders and provide our services
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our website and marketing our products
- Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications
- Legal Obligation: Processing necessary to comply with legal requirements
6. Purposes of Data Processing
We use your personal data for the following purposes:
- Processing and fulfilling your orders
- Managing your account and relationship with us
- Providing customer support and responding to inquiries
- Sending order confirmations and shipping updates
- Improving our website, products, and services
- Complying with legal and regulatory requirements
- With your consent, sending marketing communications about our products
Any commercial electronic messages (e.g. marketing emails) we send comply with the Unsolicited Electronic Messages Act 2007 (New Zealand). You may unsubscribe at any time and we will honour your request promptly.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Order and transaction data: 7 years (for tax and legal compliance)
- Customer account data: Duration of account plus 2 years
- Marketing consent records: Until consent is withdrawn plus 1 year
- Website analytics data: 26 months
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit using SSL/TLS technology
- Secure servers and databases with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Limited access to personal data on a need-to-know basis
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us using the details in section 16. We will respond to your request within 30 days where required by the GDPR, and as soon as practicable (and in any event in line with our obligations under the New Zealand Privacy Act 2020) for requests made under New Zealand law.
10. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
11. Third-Party Service Providers
We may share your personal data with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are contractually obligated to protect your data and use it only for specified purposes.
12. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
13. Children's Privacy
Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
15. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In New Zealand, you may make a complaint to the Office of the Privacy Commissioner (privacy.org.nz). The Privacy Commissioner may investigate and has powers under the Privacy Act 2020. In the EU, you may contact your local data protection authority. We encourage you to contact us first so we can try to resolve your concern.
16. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: writetous@xibnarexphorkhit.world
- Address: 174 Mawhera Quay, Greymouth 7805, New Zealand